Leading ThroughSample

Humanity

When leading through difficult times, you must display your humanity. We have to be vulnerable, transparent, and real. We have to exercise our empathy muscles. When I'm convinced that you know how I feel, I will be far more open to your influence. When you acknowledge and legitimize my fear, worry, and concern, I'll trust you. But if you ignore it, downplay it, brush it off, criticize me for it, or if you seem to be unaware of how current reality is impacting my family and me, I'm going to resist you.

During times of disruption and uncertainty, people need to be pastored or shepherded. Not because they're sheep, but because they're looking to you and me for what sheep look to their shepherds for—protection, security, and reassurance. If you lead in any capacity, shepherding is part of your responsibility.

In times of uncertainty, we have to step into the role of pastor and shepherd. Along with clarity and moral authority, that's what people need. Even if you do it poorly or awkwardly, the people you're responsible for will be grateful. They will appreciate the fact that you are stepping outside of your comfort zone for their sake, and you're putting them first. According to Jesus, that's what great leaders do. That's what he did. He put other people first.

Here's the posture we are to take as leaders. Speaking of the role of shepherd, Jesus said, "He calls his own sheep by name and leads them out. When he has brought out all his own, he goes on ahead of them, and his sheep follow him because they know his voice” (John 10:3–4).

When it comes to the people looking to you for hope and reassurance, your voice is more important than your words. Your voice is an expression of your humanity. It's not enough for them to read your words. Email and text are fine for normal times, but during times of disruption and uncertainty, find ways for people to hear your voice. When you're tempted to text, call. Your voice conveys your humanity, empathy, and genuine interest.

If you're a Jesus-follower, this goes beyond just good leadership etiquette. Jesus said, "I am the good shepherd. The good shepherd lays down his life for the sheep" (John 10:11). If Jesus was willing to step into that role, we have no choice, as his followers, but to follow. 

The Good Shepherd puts the sheep first, and the sheep know it. The Good Shepherd steps out of his or her comfort zone to ensure the sheep feel comforted. Don’t be like a hired hand. Don't be like someone who's there because they have to be, are paid to be, or supposed to be.

In times of disruption and uncertainty, lead with your humanity, presence, compassion, and empathy. Assure the people who are looking to you that you care. Make sure your humanity is showing.