Conflict At WorkSample

Be Quick to Listen

Christians need to listen well, both to people and to God. “Be quick to listen, slow to speak, slow to anger” (James 1:19). You listen, not as a technique to influence others, but as a way to let God’s word “rid yourselves of all sordidness and rank growth of wickedness” (James 1:21). Listening well to others removes our anger and arrogance. When others speak words that we do not welcome—words of disagreement, criticism or dismissal—it is easy to respond in anger, especially in high-pressure situations. But doing so usually makes our position worse and discredits our witness as Christ’s servants.

When approaching a co-worker about conflict, you must set aside your self-justification long enough to listen to what the other person has to say. This is very difficult! But it works. Your goal at first is not to come to agreement, but just to understand the other person’s point of view. Say something like, “I realize that this is coming between us, so I want to start by listening to how you see things.” Then listen without interrupting. Repeat back what the other person said without modifications or corrections. “I think you said…. Is that right?” You may have to try several times until you get it so the other person can respond, “Yes that is what I said.” Success!

Now ask the other person to listen to your perspective and repeat it back to you, just as you did for him or her. Repeat until the other person actually repeats what you said, without asking the person to agree with it.

Now you both understand the other person’s point of view. You may still disagree. Yet most of the time, the feeling of being heard and respected is so wonderful that both of you have a new energy and sense of working together. Now you can begin to find a solution to the conflict that you can both live with.

Video

Watch this short video about being quick to listen, slow to speak and slow to anger.

Prayer

Dear God, It is difficult to listen and not defend my own position. Help me approach conflict with meekness, humility and a heart that is willing to truly understand another’s perspective. Amen.

Further Exploration

Click to read more from the Theology of Work Project about listening in James 1.