Powerful Statement: Words are tools.

Your words form a __________.
Your words frame a __________.
Your words filter __________.
Your words forge purpose and mission.

Learn to Ask Questions and Make Statements

Ask discovery questions.
Ask directing questions.

Make enabling statements.
Make empowering statements.

Stages: Knowing the environmental and cultural stages.

Learn: __________ to Listen and __________ to Speak

Listen for behaviors.
Listen for cues.

Speak by naming the feeling.
Speak about the real need.

Set the Environment
Conversation happens offline and online.

Conversation is intentional with content but…
Conversation is also unintentional when it comes to impact.

Offline (unintentional content and unintentional impact)

Examples: The conversations you have via text, phone calls, FaceTime, with your spouse in the car, and with your friends.

You must __________ online and __________ offline.

Online (Intentional content and impact)
Develop a plan for online.
Make online memorable.

ANSWERS

Your words form a worldview.
Your words frame a self-view.
Your words filter wrong views.

Learn: When to Listen and How to Speak

You must guard online and create offline.